<bpmnio> <?xml version=„1.0“ encoding=„UTF-8“?> <bpmn:definitions xmlns:bpmn=„http://www.omg.org/spec/BPMN/20100524/MODEL“ xmlns:bpmndi=„http://www.omg.org/spec/BPMN/20100524/DI“ xmlns:di=„http://www.omg.org/spec/DD/20100524/DI“ xmlns:dc=„http://www.omg.org/spec/DD/20100524/DC“ xmlns:xsi=„http://www.w3.org/2001/XMLSchema-instance“ id=„Definitions_1“ targetNamespace=„http://bpmn.io/schema/bpmn“ exporter=„Camunda Modeler“ exporterVersion=„1.3.2“>
<bpmn:collaboration id="Collaboration_1y59pv9">
<bpmn:participant id="Participant_0lambek" name="Zendesk" processRef="Process_1e3g2zz" />
<bpmn:participant id="Participant_0pf1ar9" name="Mitarbeiter" processRef="Process_0c8pma7" />
<bpmn:participant id="Participant_10ffq4q" name="E-Mail Service Nutzer (smartclip)" processRef="Process_1" />
</bpmn:collaboration>
<bpmn:process id="Process_1e3g2zz" isExecutable="false">
<bpmn:sendTask id="SendTask_1ryy2cu" name="Mitarbeiter der Support-Gruppe werden benachrichtigt">
<bpmn:incoming>SequenceFlow_0d0d1x4</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0txpap2</bpmn:outgoing>
</bpmn:sendTask>
<bpmn:task id="Task_1hbgokl" name="Ticket wird geöffnet">
<bpmn:incoming>SequenceFlow_1qvir7o</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0d0d1x4</bpmn:outgoing>
</bpmn:task>
<bpmn:startEvent id="StartEvent_0rl109i" name="Eingang Support-Anfrage">
<bpmn:outgoing>SequenceFlow_1qvir7o</bpmn:outgoing>
<bpmn:messageEventDefinition />
</bpmn:startEvent>
<bpmn:sequenceFlow id="SequenceFlow_0d0d1x4" sourceRef="Task_1hbgokl" targetRef="SendTask_1ryy2cu" />
<bpmn:sequenceFlow id="SequenceFlow_0txpap2" sourceRef="SendTask_1ryy2cu" targetRef="EndEvent_0mjx7nm" />
<bpmn:sequenceFlow id="SequenceFlow_1qvir7o" sourceRef="StartEvent_0rl109i" targetRef="Task_1hbgokl" />
<bpmn:endEvent id="EndEvent_0mjx7nm" name="Ausgang Benachrichtigung über Ticket-Eingang">
<bpmn:incoming>SequenceFlow_0txpap2</bpmn:incoming>
<bpmn:messageEventDefinition />
</bpmn:endEvent>
</bpmn:process>
<bpmn:process id="Process_0c8pma7" isExecutable="false">
<bpmn:laneSet />
<bpmn:receiveTask id="ReceiveTask_12b8wud" name="Postfach o. Zendesk überprüfen">
<bpmn:incoming>SequenceFlow_09txca9</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1ipp3oe</bpmn:outgoing>
<bpmn:standardLoopCharacteristics />
</bpmn:receiveTask>
<bpmn:task id="Task_0xjjchq" name="Ticket-Status auf 'wartend' setzen">
<bpmn:incoming>SequenceFlow_0rlszzv</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_09txca9</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_0b0axmm" name="öffentlichen Kommentar schreiben">
<bpmn:incoming>SequenceFlow_0xte07m</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1w2sjei</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0rlszzv</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_0lzkh16" name="Tino fragen, privaten Komentar schreiben">
<bpmn:incoming>SequenceFlow_10dum8x</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0qw7wo5</bpmn:outgoing>
</bpmn:task>
<bpmn:exclusiveGateway id="ExclusiveGateway_1yhdjee" name="Wurde Tino schon gefragt?">
<bpmn:incoming>SequenceFlow_0tlm2eb</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_10dum8x</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_0lq7xt0</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:exclusiveGateway id="ExclusiveGateway_03qac84" name="Hat Jean-Pierre geantwortet?">
<bpmn:incoming>SequenceFlow_1207k5v</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0tlm2eb</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_1hn03yr</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:exclusiveGateway id="ExclusiveGateway_0cax1xw" name="Hat CTO/Vorstand geantwortet?">
<bpmn:incoming>SequenceFlow_1u0z6j9</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0shnvsv</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_1f4w8gi</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:task id="Task_00vev3d" name="Jean-Pierre Fumagalli (Vorstand) CC setzen">
<bpmn:incoming>SequenceFlow_13y30iq</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0b72wwy</bpmn:outgoing>
</bpmn:task>
<bpmn:exclusiveGateway id="ExclusiveGateway_0c5tdiv" name="Ist Jean-Pierre im CC?">
<bpmn:incoming>SequenceFlow_0shnvsv</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_13y30iq</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_1207k5v</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:exclusiveGateway id="ExclusiveGateway_0rse01a" name="Ist Entscheidung über die Genehmigung gefallen?">
<bpmn:incoming>SequenceFlow_0lq7xt0</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1hn03yr</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1f4w8gi</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0xte07m</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_0j0lgke</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:task id="Task_0a5y11j" name="Roland Schaber (Vorstand) CC setzen">
<bpmn:incoming>SequenceFlow_0et437c</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_13nj2v6</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_1bdtb1i" name="Tino CC setzen">
<bpmn:incoming>SequenceFlow_0clyaul</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_16gj9bo</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_0trzrv3" name="Thomas Servatius (CTO) CC setzen">
<bpmn:incoming>SequenceFlow_0hvntts</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1atxa1c</bpmn:outgoing>
</bpmn:task>
<bpmn:parallelGateway id="ParallelGateway_10e1sl7">
<bpmn:incoming>SequenceFlow_0r9a7nc</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0clyaul</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_0hvntts</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_0et437c</bpmn:outgoing>
</bpmn:parallelGateway>
<bpmn:task id="Task_1hcw6yx" name="Ticket-Status auf 'wartend' setzen">
<bpmn:incoming>SequenceFlow_16gj9bo</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1atxa1c</bpmn:incoming>
<bpmn:incoming>SequenceFlow_13nj2v6</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1gs2kcv</bpmn:outgoing>
</bpmn:task>
<bpmn:receiveTask id="ReceiveTask_1bzcg63" name="Postfach überpüfen">
<bpmn:incoming>SequenceFlow_1gs2kcv</bpmn:incoming>
<bpmn:incoming>SequenceFlow_0b72wwy</bpmn:incoming>
<bpmn:incoming>SequenceFlow_0j0lgke</bpmn:incoming>
<bpmn:incoming>SequenceFlow_0qw7wo5</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1u0z6j9</bpmn:outgoing>
<bpmn:standardLoopCharacteristics />
</bpmn:receiveTask>
<bpmn:exclusiveGateway id="ExclusiveGateway_1nq02l4" name="Secondary?">
<bpmn:incoming>SequenceFlow_09f0xm1</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1oj5lym</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_0r9a7nc</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:exclusiveGateway id="ExclusiveGateway_0qj06hx" name="Primary?">
<bpmn:incoming>SequenceFlow_19nv1q9</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1w2sjei</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_09f0xm1</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:task id="Task_0p4h0ma" name="Approval-Status überprüfen">
<bpmn:incoming>SequenceFlow_0oivtfn</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_19nv1q9</bpmn:outgoing>
</bpmn:task>
<bpmn:exclusiveGateway id="ExclusiveGateway_1oloec0" name="Ist der Anfragenden berechtigt die Anfrage freizugeben?">
<bpmn:incoming>SequenceFlow_13grt8q</bpmn:incoming>
<bpmn:incoming>SequenceFlow_0ls00yn</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0oivtfn</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_01nurhf</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:task id="Task_1ocwk91" name="Angel Nebot CC setzen">
<bpmn:incoming>SequenceFlow_1l9zz44</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0ls00yn</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_1tpuhfh" name="Christian Osterhues CC setzen">
<bpmn:incoming>SequenceFlow_0ak1r8f</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_13grt8q</bpmn:outgoing>
</bpmn:task>
<bpmn:exclusiveGateway id="ExclusiveGateway_0xzzmmo" name="Rechnungsgruppe 1?">
<bpmn:incoming>SequenceFlow_1o1myqw</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0ak1r8f</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_1l9zz44</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:task id="Task_119ly15" name="Rechnungsgruppe überprüfen">
<bpmn:incoming>SequenceFlow_065jire</bpmn:incoming>
<bpmn:incoming>SequenceFlow_12qxi76</bpmn:incoming>
<bpmn:incoming>SequenceFlow_07i3jul</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1o1myqw</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_1bfhgzp" name="öffentlichen Kommentar verfassen">
<bpmn:incoming>SequenceFlow_031fg3c</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_07i3jul</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_0kwa2j1" name="Ticket sich selbst zuweisen">
<bpmn:incoming>SequenceFlow_0hnt56e</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_065jire</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_0y9uw1p" name="Ticket-Typ als Aufgabe setzen">
<bpmn:incoming>SequenceFlow_11vr62l</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_12qxi76</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_12tumtx" name="Ticket entgegennehmen">
<bpmn:incoming>SequenceFlow_1dw36kv</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1fo5gt5</bpmn:outgoing>
</bpmn:task>
<bpmn:parallelGateway id="ParallelGateway_01qds1e">
<bpmn:incoming>SequenceFlow_1fo5gt5</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0hnt56e</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_11vr62l</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_031fg3c</bpmn:outgoing>
</bpmn:parallelGateway>
<bpmn:exclusiveGateway id="ExclusiveGateway_0h843nz" name="Liegt eine Genehmigung vor?">
<bpmn:incoming>SequenceFlow_1ipp3oe</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1n40c3q</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_17m5ap9</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:task id="Task_0ww3hpw" name="Ticket-Status auf 'gelöst' setzen">
<bpmn:incoming>SequenceFlow_1n40c3q</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1sc36pc</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1jrj4lr</bpmn:outgoing>
</bpmn:task>
<bpmn:endEvent id="EndEvent_12batkg" name="END">
<bpmn:incoming>SequenceFlow_1jrj4lr</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1oj5lym</bpmn:incoming>
<bpmn:terminateEventDefinition />
</bpmn:endEvent>
<bpmn:subProcess id="SubProcess_1dtme63" name="Anfrage bearbeiten">
<bpmn:incoming>SequenceFlow_17m5ap9</bpmn:incoming>
<bpmn:incoming>SequenceFlow_01nurhf</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1sc36pc</bpmn:outgoing>
</bpmn:subProcess>
<bpmn:sequenceFlow id="SequenceFlow_09txca9" sourceRef="Task_0xjjchq" targetRef="ReceiveTask_12b8wud" />
<bpmn:sequenceFlow id="SequenceFlow_1ipp3oe" sourceRef="ReceiveTask_12b8wud" targetRef="ExclusiveGateway_0h843nz" />
<bpmn:sequenceFlow id="SequenceFlow_0rlszzv" sourceRef="Task_0b0axmm" targetRef="Task_0xjjchq" />
<bpmn:sequenceFlow id="SequenceFlow_0xte07m" name="ja" sourceRef="ExclusiveGateway_0rse01a" targetRef="Task_0b0axmm" />
<bpmn:sequenceFlow id="SequenceFlow_1w2sjei" name="ja" sourceRef="ExclusiveGateway_0qj06hx" targetRef="Task_0b0axmm" />
<bpmn:sequenceFlow id="SequenceFlow_10dum8x" name="nein" sourceRef="ExclusiveGateway_1yhdjee" targetRef="Task_0lzkh16" />
<bpmn:sequenceFlow id="SequenceFlow_0qw7wo5" sourceRef="Task_0lzkh16" targetRef="ReceiveTask_1bzcg63" />
<bpmn:sequenceFlow id="SequenceFlow_0tlm2eb" name="nein" sourceRef="ExclusiveGateway_03qac84" targetRef="ExclusiveGateway_1yhdjee" />
<bpmn:sequenceFlow id="SequenceFlow_0lq7xt0" name="ja" sourceRef="ExclusiveGateway_1yhdjee" targetRef="ExclusiveGateway_0rse01a" />
<bpmn:sequenceFlow id="SequenceFlow_1207k5v" name="ja" sourceRef="ExclusiveGateway_0c5tdiv" targetRef="ExclusiveGateway_03qac84" />
<bpmn:sequenceFlow id="SequenceFlow_1hn03yr" name="ja" sourceRef="ExclusiveGateway_03qac84" targetRef="ExclusiveGateway_0rse01a" />
<bpmn:sequenceFlow id="SequenceFlow_1u0z6j9" sourceRef="ReceiveTask_1bzcg63" targetRef="ExclusiveGateway_0cax1xw" />
<bpmn:sequenceFlow id="SequenceFlow_0shnvsv" name="nein" sourceRef="ExclusiveGateway_0cax1xw" targetRef="ExclusiveGateway_0c5tdiv" />
<bpmn:sequenceFlow id="SequenceFlow_1f4w8gi" name="ja" sourceRef="ExclusiveGateway_0cax1xw" targetRef="ExclusiveGateway_0rse01a" />
<bpmn:sequenceFlow id="SequenceFlow_13y30iq" name="nein" sourceRef="ExclusiveGateway_0c5tdiv" targetRef="Task_00vev3d" />
<bpmn:sequenceFlow id="SequenceFlow_0b72wwy" sourceRef="Task_00vev3d" targetRef="ReceiveTask_1bzcg63" />
<bpmn:sequenceFlow id="SequenceFlow_0j0lgke" name="nein" sourceRef="ExclusiveGateway_0rse01a" targetRef="ReceiveTask_1bzcg63" />
<bpmn:sequenceFlow id="SequenceFlow_0et437c" sourceRef="ParallelGateway_10e1sl7" targetRef="Task_0a5y11j" />
<bpmn:sequenceFlow id="SequenceFlow_13nj2v6" sourceRef="Task_0a5y11j" targetRef="Task_1hcw6yx" />
<bpmn:sequenceFlow id="SequenceFlow_0clyaul" sourceRef="ParallelGateway_10e1sl7" targetRef="Task_1bdtb1i" />
<bpmn:sequenceFlow id="SequenceFlow_16gj9bo" sourceRef="Task_1bdtb1i" targetRef="Task_1hcw6yx" />
<bpmn:sequenceFlow id="SequenceFlow_0hvntts" sourceRef="ParallelGateway_10e1sl7" targetRef="Task_0trzrv3" />
<bpmn:sequenceFlow id="SequenceFlow_1atxa1c" sourceRef="Task_0trzrv3" targetRef="Task_1hcw6yx" />
<bpmn:sequenceFlow id="SequenceFlow_0r9a7nc" name="ja" sourceRef="ExclusiveGateway_1nq02l4" targetRef="ParallelGateway_10e1sl7" />
<bpmn:sequenceFlow id="SequenceFlow_1gs2kcv" sourceRef="Task_1hcw6yx" targetRef="ReceiveTask_1bzcg63" />
<bpmn:sequenceFlow id="SequenceFlow_09f0xm1" name="nein" sourceRef="ExclusiveGateway_0qj06hx" targetRef="ExclusiveGateway_1nq02l4" />
<bpmn:sequenceFlow id="SequenceFlow_1oj5lym" name="nein" sourceRef="ExclusiveGateway_1nq02l4" targetRef="EndEvent_12batkg" />
<bpmn:sequenceFlow id="SequenceFlow_19nv1q9" sourceRef="Task_0p4h0ma" targetRef="ExclusiveGateway_0qj06hx" />
<bpmn:sequenceFlow id="SequenceFlow_0oivtfn" name="nein" sourceRef="ExclusiveGateway_1oloec0" targetRef="Task_0p4h0ma" />
<bpmn:sequenceFlow id="SequenceFlow_0ls00yn" sourceRef="Task_1ocwk91" targetRef="ExclusiveGateway_1oloec0" />
<bpmn:sequenceFlow id="SequenceFlow_13grt8q" sourceRef="Task_1tpuhfh" targetRef="ExclusiveGateway_1oloec0" />
<bpmn:sequenceFlow id="SequenceFlow_01nurhf" name="ja" sourceRef="ExclusiveGateway_1oloec0" targetRef="SubProcess_1dtme63" />
<bpmn:sequenceFlow id="SequenceFlow_1l9zz44" name="ja" sourceRef="ExclusiveGateway_0xzzmmo" targetRef="Task_1ocwk91" />
<bpmn:sequenceFlow id="SequenceFlow_0ak1r8f" name="nein" sourceRef="ExclusiveGateway_0xzzmmo" targetRef="Task_1tpuhfh" />
<bpmn:sequenceFlow id="SequenceFlow_1o1myqw" sourceRef="Task_119ly15" targetRef="ExclusiveGateway_0xzzmmo" />
<bpmn:sequenceFlow id="SequenceFlow_07i3jul" sourceRef="Task_1bfhgzp" targetRef="Task_119ly15" />
<bpmn:sequenceFlow id="SequenceFlow_065jire" sourceRef="Task_0kwa2j1" targetRef="Task_119ly15" />
<bpmn:sequenceFlow id="SequenceFlow_12qxi76" sourceRef="Task_0y9uw1p" targetRef="Task_119ly15" />
<bpmn:sequenceFlow id="SequenceFlow_031fg3c" sourceRef="ParallelGateway_01qds1e" targetRef="Task_1bfhgzp" />
<bpmn:sequenceFlow id="SequenceFlow_0hnt56e" sourceRef="ParallelGateway_01qds1e" targetRef="Task_0kwa2j1" />
<bpmn:sequenceFlow id="SequenceFlow_11vr62l" sourceRef="ParallelGateway_01qds1e" targetRef="Task_0y9uw1p" />
<bpmn:sequenceFlow id="SequenceFlow_1fo5gt5" sourceRef="Task_12tumtx" targetRef="ParallelGateway_01qds1e" />
<bpmn:sequenceFlow id="SequenceFlow_17m5ap9" name="ja" sourceRef="ExclusiveGateway_0h843nz" targetRef="SubProcess_1dtme63" />
<bpmn:sequenceFlow id="SequenceFlow_1n40c3q" name="nein" sourceRef="ExclusiveGateway_0h843nz" targetRef="Task_0ww3hpw" />
<bpmn:sequenceFlow id="SequenceFlow_1sc36pc" sourceRef="SubProcess_1dtme63" targetRef="Task_0ww3hpw" />
<bpmn:sequenceFlow id="SequenceFlow_1jrj4lr" sourceRef="Task_0ww3hpw" targetRef="EndEvent_12batkg" />
<bpmn:sequenceFlow id="SequenceFlow_1dw36kv" sourceRef="StartEvent_194v572" targetRef="Task_12tumtx" />
<bpmn:startEvent id="StartEvent_194v572" name="Eingang Benachrichtigung über Ticket-Eingang">
<bpmn:outgoing>SequenceFlow_1dw36kv</bpmn:outgoing>
<bpmn:messageEventDefinition />
</bpmn:startEvent>
<bpmn:textAnnotation id="TextAnnotation_1k8bd8m"> <bpmn:text><![CDATA[Primary:
- Anlegen/Sperren von E-Mail Adressen - Änderungen an Verteilerlisten Secondary: - alles andere z.B. Passwort Reset, sonstige sicherheitsrelevante Anfrage, etc.]]></bpmn:text> </bpmn:textAnnotation>
<bpmn:textAnnotation id="TextAnnotation_1mhlj97"> <bpmn:text><![CDATA[Rechnungsgruppe 1:
Spanien, Spanien (Adconion), UK (Adconion), Mexico, Brasilien]]></bpmn:text> </bpmn:textAnnotation>
<bpmn:textAnnotation id="TextAnnotation_1tkohjd"> <bpmn:text><![CDATA[Rechnungsgruppe 2:
Deutschland, Niederlande, Nordics]]></bpmn:text> </bpmn:textAnnotation>
<bpmn:textAnnotation id="TextAnnotation_0iw2lmx"> <bpmn:text>Ticket wurde entgegengenommen und wird bearbeitet</bpmn:text>
</bpmn:textAnnotation>
<bpmn:association id="Association_007iw4v" sourceRef="Task_0p4h0ma" targetRef="TextAnnotation_1k8bd8m" />
<bpmn:association id="Association_1x2z1ad" sourceRef="Task_119ly15" targetRef="TextAnnotation_1mhlj97" />
<bpmn:association id="Association_0gepdjh" sourceRef="Task_119ly15" targetRef="TextAnnotation_1tkohjd" />
<bpmn:association id="Association_0ydyxea" sourceRef="Task_1bfhgzp" targetRef="TextAnnotation_0iw2lmx" />
</bpmn:process>
<bpmn:process id="Process_1" isExecutable="false">
<bpmn:startEvent id="StartEvent_08t7f2j" name="Mitarbeiter hat Passwort vergessen">
<bpmn:outgoing>SequenceFlow_06fi6h5</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:startEvent id="StartEvent_0cfeh96" name="Mitarbeiter gekündigt">
<bpmn:outgoing>SequenceFlow_0d1nz47</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:startEvent id="StartEvent_1" name="neuer Mitarbeiter">
<bpmn:outgoing>SequenceFlow_09zac5b</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:task id="Task_130ydeu" name="Mail an support@conversis.de schreiben">
<bpmn:incoming>SequenceFlow_06fi6h5</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1gtbgye</bpmn:incoming>
<bpmn:incoming>SequenceFlow_0d1nz47</bpmn:incoming>
<bpmn:incoming>SequenceFlow_09zac5b</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_087u2xy</bpmn:outgoing>
</bpmn:task>
<bpmn:startEvent id="StartEvent_10doogo" name="sonstige sicherheitsrelevante Anfrage">
<bpmn:outgoing>SequenceFlow_1gtbgye</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:endEvent id="EndEvent_0fhr12s" name="Ausgang Support-Anfrage">
<bpmn:incoming>SequenceFlow_087u2xy</bpmn:incoming>
<bpmn:messageEventDefinition />
</bpmn:endEvent>
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