Unterschiede

Hier werden die Unterschiede zwischen zwei Versionen angezeigt.

--- start:knowledge:itil [2016/04/12 16:03] – komedya
+++ start:knowledge:itil [2023/02/20 17:08] (aktuell) – Externe Bearbeitung 127.0.0.1
@@ Zeile 1: / Zeile 1: @@
-====== ITIL ======
+{{https://www.axelos.com/Corporate/media/Images/Website%20Assets/Product%2033px/ITIL-Logo-RGB.png?width=98&height=33&ext=.png|ITIL Logo}}
+----
 <bpmnio>
-  <?xml version="1.0" encoding="UTF-8"?>
+<?xml version="1.0" encoding="UTF-8"?>
-<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn">
+<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Modeler" exporterVersion="1.3.2">
-  <bpmn:collaboration id="Collaboration_0df1ivu">
+  <bpmn:collaboration id="Collaboration_1y59pv9">
-    <bpmn:participant id="Participant_1mm611b" processRef="Process_1" />
+    <bpmn:participant id="Participant_0lambek" name="Zendesk" processRef="Process_1e3g2zz" />
+    <bpmn:participant id="Participant_0pf1ar9" name="Mitarbeiter" processRef="Process_0c8pma7" />
+    <bpmn:participant id="Participant_10ffq4q" name="E-Mail Service Nutzer (smartclip)" processRef="Process_1" />
   </bpmn:collaboration>
-  <bpmn:process id="Process_1" isExecutable="false">
+  <bpmn:process id="Process_1e3g2zz" isExecutable="false">
-    <bpmn:startEvent id="StartEvent_1">
+    <bpmn:sendTask id="SendTask_1ryy2cu" name="Mitarbeiter der Support-Gruppe werden benachrichtigt">
-      <bpmn:outgoing>SequenceFlow_0s2okd7</bpmn:outgoing>
+      <bpmn:incoming>SequenceFlow_0d0d1x4</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0txpap2</bpmn:outgoing>
+    </bpmn:sendTask>
+    <bpmn:task id="Task_1hbgokl" name="Ticket wird geöffnet">
+      <bpmn:incoming>SequenceFlow_1qvir7o</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0d0d1x4</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:startEvent id="StartEvent_0rl109i" name="Eingang Support-Anfrage">
+      <bpmn:outgoing>SequenceFlow_1qvir7o</bpmn:outgoing>
+      <bpmn:messageEventDefinition />
     </bpmn:startEvent>
-    <bpmn:task id="Task_0ec40gu">
+    <bpmn:sequenceFlow id="SequenceFlow_0d0d1x4" sourceRef="Task_1hbgokl" targetRef="SendTask_1ryy2cu" />
-      <bpmn:incoming>SequenceFlow_0s2okd7</bpmn:incoming>
+    <bpmn:sequenceFlow id="SequenceFlow_0txpap2" sourceRef="SendTask_1ryy2cu" targetRef="EndEvent_0mjx7nm" />
-      <bpmn:outgoing>SequenceFlow_181f3dq</bpmn:outgoing>
+    <bpmn:sequenceFlow id="SequenceFlow_1qvir7o" sourceRef="StartEvent_0rl109i" targetRef="Task_1hbgokl" />
+    <bpmn:endEvent id="EndEvent_0mjx7nm" name="Ausgang Benachrichtigung über Ticket-Eingang">
+      <bpmn:incoming>SequenceFlow_0txpap2</bpmn:incoming>
+      <bpmn:messageEventDefinition />
+    </bpmn:endEvent>
+  </bpmn:process>
+  <bpmn:process id="Process_0c8pma7" isExecutable="false">
+    <bpmn:laneSet />
+    <bpmn:receiveTask id="ReceiveTask_12b8wud" name="Postfach o. Zendesk überprüfen">
+      <bpmn:incoming>SequenceFlow_09txca9</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1ipp3oe</bpmn:outgoing>
+      <bpmn:standardLoopCharacteristics />
+    </bpmn:receiveTask>
+    <bpmn:task id="Task_0xjjchq" name="Ticket-Status auf &#39;wartend&#39; setzen">
+      <bpmn:incoming>SequenceFlow_0rlszzv</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_09txca9</bpmn:outgoing>
     </bpmn:task>
-    <bpmn:exclusiveGateway id="ExclusiveGateway_0ys1of6">
+    <bpmn:task id="Task_0b0axmm" name="öffentlichen Kommentar schreiben">
-      <bpmn:incoming>SequenceFlow_181f3dq</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_0xte07m</bpmn:incoming>
-      <bpmn:outgoing>SequenceFlow_1n5vja5</bpmn:outgoing>
+      <bpmn:incoming>SequenceFlow_1w2sjei</bpmn:incoming>
-      <bpmn:outgoing>SequenceFlow_00kmhwr</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_0rlszzv</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:task id="Task_0lzkh16" name="Tino fragen, privaten Komentar schreiben">
+      <bpmn:incoming>SequenceFlow_10dum8x</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0qw7wo5</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:exclusiveGateway id="ExclusiveGateway_1yhdjee" name="Wurde Tino schon gefragt?">
+      <bpmn:incoming>SequenceFlow_0tlm2eb</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_10dum8x</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_0lq7xt0</bpmn:outgoing>
+    </bpmn:exclusiveGateway>
+    <bpmn:exclusiveGateway id="ExclusiveGateway_03qac84" name="Hat Jean-Pierre geantwortet?">
+      <bpmn:incoming>SequenceFlow_1207k5v</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0tlm2eb</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_1hn03yr</bpmn:outgoing>
+    </bpmn:exclusiveGateway>
+    <bpmn:exclusiveGateway id="ExclusiveGateway_0cax1xw" name="Hat CTO/Vorstand geantwortet?">
+      <bpmn:incoming>SequenceFlow_1u0z6j9</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0shnvsv</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_1f4w8gi</bpmn:outgoing>
     </bpmn:exclusiveGateway>
-    <bpmn:task id="Task_0b16aaj">
+    <bpmn:task id="Task_00vev3d" name="Jean-Pierre Fumagalli (Vorstand) CC setzen">
-      <bpmn:incoming>SequenceFlow_1n5vja5</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_13y30iq</bpmn:incoming>
-      <bpmn:outgoing>SequenceFlow_1afc8b7</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_0b72wwy</bpmn:outgoing>
     </bpmn:task>
-    <bpmn:task id="Task_0e37isn">
+    <bpmn:exclusiveGateway id="ExclusiveGateway_0c5tdiv" name="Ist Jean-Pierre im CC?">
-      <bpmn:incoming>SequenceFlow_00kmhwr</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_0shnvsv</bpmn:incoming>
-      <bpmn:outgoing>SequenceFlow_1ch8ff9</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_13y30iq</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_1207k5v</bpmn:outgoing>
+    </bpmn:exclusiveGateway>
+    <bpmn:exclusiveGateway id="ExclusiveGateway_0rse01a" name="Ist Entscheidung über die Genehmigung gefallen?">
+      <bpmn:incoming>SequenceFlow_0lq7xt0</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_1hn03yr</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_1f4w8gi</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0xte07m</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_0j0lgke</bpmn:outgoing>
+    </bpmn:exclusiveGateway>
+    <bpmn:task id="Task_0a5y11j" name="Roland Schaber (Vorstand) CC setzen">
+      <bpmn:incoming>SequenceFlow_0et437c</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_13nj2v6</bpmn:outgoing>
     </bpmn:task>
-    <bpmn:intermediateThrowEvent id="IntermediateThrowEvent_011saq0">
+    <bpmn:task id="Task_1bdtb1i" name="Tino CC setzen">
-      <bpmn:incoming>SequenceFlow_1ch8ff9</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_0clyaul</bpmn:incoming>
-    </bpmn:intermediateThrowEvent>
+      <bpmn:outgoing>SequenceFlow_16gj9bo</bpmn:outgoing>
-    <bpmn:endEvent id="EndEvent_0rttfs2">
+    </bpmn:task>
-      <bpmn:incoming>SequenceFlow_1afc8b7</bpmn:incoming>
+    <bpmn:task id="Task_0trzrv3" name="Thomas Servatius (CTO) CC setzen">
+      <bpmn:incoming>SequenceFlow_0hvntts</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1atxa1c</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:parallelGateway id="ParallelGateway_10e1sl7">
+      <bpmn:incoming>SequenceFlow_0r9a7nc</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0clyaul</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_0hvntts</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_0et437c</bpmn:outgoing>
+    </bpmn:parallelGateway>
+    <bpmn:task id="Task_1hcw6yx" name="Ticket-Status auf &#39;wartend&#39; setzen">
+      <bpmn:incoming>SequenceFlow_16gj9bo</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_1atxa1c</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_13nj2v6</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1gs2kcv</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:receiveTask id="ReceiveTask_1bzcg63" name="Postfach überpüfen">
+      <bpmn:incoming>SequenceFlow_1gs2kcv</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_0b72wwy</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_0j0lgke</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_0qw7wo5</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1u0z6j9</bpmn:outgoing>
+      <bpmn:standardLoopCharacteristics />
+    </bpmn:receiveTask>
+    <bpmn:exclusiveGateway id="ExclusiveGateway_1nq02l4" name="Secondary?">
+      <bpmn:incoming>SequenceFlow_09f0xm1</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1oj5lym</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_0r9a7nc</bpmn:outgoing>
+    </bpmn:exclusiveGateway>
+    <bpmn:exclusiveGateway id="ExclusiveGateway_0qj06hx" name="Primary?">
+      <bpmn:incoming>SequenceFlow_19nv1q9</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1w2sjei</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_09f0xm1</bpmn:outgoing>
+    </bpmn:exclusiveGateway>
+    <bpmn:task id="Task_0p4h0ma" name="Approval-Status überprüfen">
+      <bpmn:incoming>SequenceFlow_0oivtfn</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_19nv1q9</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:exclusiveGateway id="ExclusiveGateway_1oloec0" name="Ist der Anfragenden berechtigt die Anfrage freizugeben?">
+      <bpmn:incoming>SequenceFlow_13grt8q</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_0ls00yn</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0oivtfn</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_01nurhf</bpmn:outgoing>
+    </bpmn:exclusiveGateway>
+    <bpmn:task id="Task_1ocwk91" name="Angel Nebot CC setzen">
+      <bpmn:incoming>SequenceFlow_1l9zz44</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0ls00yn</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:task id="Task_1tpuhfh" name="Christian Osterhues CC setzen">
+      <bpmn:incoming>SequenceFlow_0ak1r8f</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_13grt8q</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:exclusiveGateway id="ExclusiveGateway_0xzzmmo" name="Rechnungsgruppe 1?">
+      <bpmn:incoming>SequenceFlow_1o1myqw</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0ak1r8f</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_1l9zz44</bpmn:outgoing>
+    </bpmn:exclusiveGateway>
+    <bpmn:task id="Task_119ly15" name="Rechnungsgruppe überprüfen">
+      <bpmn:incoming>SequenceFlow_065jire</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_12qxi76</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_07i3jul</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1o1myqw</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:task id="Task_1bfhgzp" name="öffentlichen Kommentar verfassen">
+      <bpmn:incoming>SequenceFlow_031fg3c</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_07i3jul</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:task id="Task_0kwa2j1" name="Ticket sich selbst zuweisen">
+      <bpmn:incoming>SequenceFlow_0hnt56e</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_065jire</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:task id="Task_0y9uw1p" name="Ticket-Typ als Aufgabe setzen">
+      <bpmn:incoming>SequenceFlow_11vr62l</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_12qxi76</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:task id="Task_12tumtx" name="Ticket entgegennehmen">
+      <bpmn:incoming>SequenceFlow_1dw36kv</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1fo5gt5</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:parallelGateway id="ParallelGateway_01qds1e">
+      <bpmn:incoming>SequenceFlow_1fo5gt5</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_0hnt56e</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_11vr62l</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_031fg3c</bpmn:outgoing>
+    </bpmn:parallelGateway>
+    <bpmn:exclusiveGateway id="ExclusiveGateway_0h843nz" name="Liegt eine Genehmigung vor?">
+      <bpmn:incoming>SequenceFlow_1ipp3oe</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1n40c3q</bpmn:outgoing>
+      <bpmn:outgoing>SequenceFlow_17m5ap9</bpmn:outgoing>
+    </bpmn:exclusiveGateway>
+    <bpmn:task id="Task_0ww3hpw" name="Ticket-Status auf &#39;gelöst&#39; setzen">
+      <bpmn:incoming>SequenceFlow_1n40c3q</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_1sc36pc</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_1jrj4lr</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:endEvent id="EndEvent_12batkg" name="END">
+      <bpmn:incoming>SequenceFlow_1jrj4lr</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_1oj5lym</bpmn:incoming>
+      <bpmn:terminateEventDefinition />
     </bpmn:endEvent>
-    <bpmn:sequenceFlow id="SequenceFlow_0s2okd7" sourceRef="StartEvent_1" targetRef="Task_0ec40gu" />
+    <bpmn:subProcess id="SubProcess_1dtme63" name="Anfrage bearbeiten">
-    <bpmn:sequenceFlow id="SequenceFlow_181f3dq" sourceRef="Task_0ec40gu" targetRef="ExclusiveGateway_0ys1of6" />
+      <bpmn:incoming>SequenceFlow_17m5ap9</bpmn:incoming>
-    <bpmn:sequenceFlow id="SequenceFlow_1n5vja5" sourceRef="ExclusiveGateway_0ys1of6" targetRef="Task_0b16aaj" />
+      <bpmn:incoming>SequenceFlow_01nurhf</bpmn:incoming>
-    <bpmn:sequenceFlow id="SequenceFlow_00kmhwr" sourceRef="ExclusiveGateway_0ys1of6" targetRef="Task_0e37isn" />
+      <bpmn:outgoing>SequenceFlow_1sc36pc</bpmn:outgoing>
-    <bpmn:sequenceFlow id="SequenceFlow_1afc8b7" sourceRef="Task_0b16aaj" targetRef="EndEvent_0rttfs2" />
+    </bpmn:subProcess>
-    <bpmn:sequenceFlow id="SequenceFlow_1ch8ff9" sourceRef="Task_0e37isn" targetRef="IntermediateThrowEvent_011saq0" />
+    <bpmn:sequenceFlow id="SequenceFlow_09txca9" sourceRef="Task_0xjjchq" targetRef="ReceiveTask_12b8wud" />
+    <bpmn:sequenceFlow id="SequenceFlow_1ipp3oe" sourceRef="ReceiveTask_12b8wud" targetRef="ExclusiveGateway_0h843nz" />
+    <bpmn:sequenceFlow id="SequenceFlow_0rlszzv" sourceRef="Task_0b0axmm" targetRef="Task_0xjjchq" />
+    <bpmn:sequenceFlow id="SequenceFlow_0xte07m" name="ja" sourceRef="ExclusiveGateway_0rse01a" targetRef="Task_0b0axmm" />
+    <bpmn:sequenceFlow id="SequenceFlow_1w2sjei" name="ja" sourceRef="ExclusiveGateway_0qj06hx" targetRef="Task_0b0axmm" />
+    <bpmn:sequenceFlow id="SequenceFlow_10dum8x" name="nein" sourceRef="ExclusiveGateway_1yhdjee" targetRef="Task_0lzkh16" />
+    <bpmn:sequenceFlow id="SequenceFlow_0qw7wo5" sourceRef="Task_0lzkh16" targetRef="ReceiveTask_1bzcg63" />
+    <bpmn:sequenceFlow id="SequenceFlow_0tlm2eb" name="nein" sourceRef="ExclusiveGateway_03qac84" targetRef="ExclusiveGateway_1yhdjee" />
+    <bpmn:sequenceFlow id="SequenceFlow_0lq7xt0" name="ja" sourceRef="ExclusiveGateway_1yhdjee" targetRef="ExclusiveGateway_0rse01a" />
+    <bpmn:sequenceFlow id="SequenceFlow_1207k5v" name="ja" sourceRef="ExclusiveGateway_0c5tdiv" targetRef="ExclusiveGateway_03qac84" />
+    <bpmn:sequenceFlow id="SequenceFlow_1hn03yr" name="ja" sourceRef="ExclusiveGateway_03qac84" targetRef="ExclusiveGateway_0rse01a" />
+    <bpmn:sequenceFlow id="SequenceFlow_1u0z6j9" sourceRef="ReceiveTask_1bzcg63" targetRef="ExclusiveGateway_0cax1xw" />
+    <bpmn:sequenceFlow id="SequenceFlow_0shnvsv" name="nein" sourceRef="ExclusiveGateway_0cax1xw" targetRef="ExclusiveGateway_0c5tdiv" />
+    <bpmn:sequenceFlow id="SequenceFlow_1f4w8gi" name="ja" sourceRef="ExclusiveGateway_0cax1xw" targetRef="ExclusiveGateway_0rse01a" />
+    <bpmn:sequenceFlow id="SequenceFlow_13y30iq" name="nein" sourceRef="ExclusiveGateway_0c5tdiv" targetRef="Task_00vev3d" />
+    <bpmn:sequenceFlow id="SequenceFlow_0b72wwy" sourceRef="Task_00vev3d" targetRef="ReceiveTask_1bzcg63" />
+    <bpmn:sequenceFlow id="SequenceFlow_0j0lgke" name="nein" sourceRef="ExclusiveGateway_0rse01a" targetRef="ReceiveTask_1bzcg63" />
+    <bpmn:sequenceFlow id="SequenceFlow_0et437c" sourceRef="ParallelGateway_10e1sl7" targetRef="Task_0a5y11j" />
+    <bpmn:sequenceFlow id="SequenceFlow_13nj2v6" sourceRef="Task_0a5y11j" targetRef="Task_1hcw6yx" />
+    <bpmn:sequenceFlow id="SequenceFlow_0clyaul" sourceRef="ParallelGateway_10e1sl7" targetRef="Task_1bdtb1i" />
+    <bpmn:sequenceFlow id="SequenceFlow_16gj9bo" sourceRef="Task_1bdtb1i" targetRef="Task_1hcw6yx" />
+    <bpmn:sequenceFlow id="SequenceFlow_0hvntts" sourceRef="ParallelGateway_10e1sl7" targetRef="Task_0trzrv3" />
+    <bpmn:sequenceFlow id="SequenceFlow_1atxa1c" sourceRef="Task_0trzrv3" targetRef="Task_1hcw6yx" />
+    <bpmn:sequenceFlow id="SequenceFlow_0r9a7nc" name="ja" sourceRef="ExclusiveGateway_1nq02l4" targetRef="ParallelGateway_10e1sl7" />
+    <bpmn:sequenceFlow id="SequenceFlow_1gs2kcv" sourceRef="Task_1hcw6yx" targetRef="ReceiveTask_1bzcg63" />
+    <bpmn:sequenceFlow id="SequenceFlow_09f0xm1" name="nein" sourceRef="ExclusiveGateway_0qj06hx" targetRef="ExclusiveGateway_1nq02l4" />
+    <bpmn:sequenceFlow id="SequenceFlow_1oj5lym" name="nein" sourceRef="ExclusiveGateway_1nq02l4" targetRef="EndEvent_12batkg" />
+    <bpmn:sequenceFlow id="SequenceFlow_19nv1q9" sourceRef="Task_0p4h0ma" targetRef="ExclusiveGateway_0qj06hx" />
+    <bpmn:sequenceFlow id="SequenceFlow_0oivtfn" name="nein" sourceRef="ExclusiveGateway_1oloec0" targetRef="Task_0p4h0ma" />
+    <bpmn:sequenceFlow id="SequenceFlow_0ls00yn" sourceRef="Task_1ocwk91" targetRef="ExclusiveGateway_1oloec0" />
+    <bpmn:sequenceFlow id="SequenceFlow_13grt8q" sourceRef="Task_1tpuhfh" targetRef="ExclusiveGateway_1oloec0" />
+    <bpmn:sequenceFlow id="SequenceFlow_01nurhf" name="ja" sourceRef="ExclusiveGateway_1oloec0" targetRef="SubProcess_1dtme63" />
+    <bpmn:sequenceFlow id="SequenceFlow_1l9zz44" name="ja" sourceRef="ExclusiveGateway_0xzzmmo" targetRef="Task_1ocwk91" />
+    <bpmn:sequenceFlow id="SequenceFlow_0ak1r8f" name="nein" sourceRef="ExclusiveGateway_0xzzmmo" targetRef="Task_1tpuhfh" />
+    <bpmn:sequenceFlow id="SequenceFlow_1o1myqw" sourceRef="Task_119ly15" targetRef="ExclusiveGateway_0xzzmmo" />
+    <bpmn:sequenceFlow id="SequenceFlow_07i3jul" sourceRef="Task_1bfhgzp" targetRef="Task_119ly15" />
+    <bpmn:sequenceFlow id="SequenceFlow_065jire" sourceRef="Task_0kwa2j1" targetRef="Task_119ly15" />
+    <bpmn:sequenceFlow id="SequenceFlow_12qxi76" sourceRef="Task_0y9uw1p" targetRef="Task_119ly15" />
+    <bpmn:sequenceFlow id="SequenceFlow_031fg3c" sourceRef="ParallelGateway_01qds1e" targetRef="Task_1bfhgzp" />
+    <bpmn:sequenceFlow id="SequenceFlow_0hnt56e" sourceRef="ParallelGateway_01qds1e" targetRef="Task_0kwa2j1" />
+    <bpmn:sequenceFlow id="SequenceFlow_11vr62l" sourceRef="ParallelGateway_01qds1e" targetRef="Task_0y9uw1p" />
+    <bpmn:sequenceFlow id="SequenceFlow_1fo5gt5" sourceRef="Task_12tumtx" targetRef="ParallelGateway_01qds1e" />
+    <bpmn:sequenceFlow id="SequenceFlow_17m5ap9" name="ja" sourceRef="ExclusiveGateway_0h843nz" targetRef="SubProcess_1dtme63" />
+    <bpmn:sequenceFlow id="SequenceFlow_1n40c3q" name="nein" sourceRef="ExclusiveGateway_0h843nz" targetRef="Task_0ww3hpw" />
+    <bpmn:sequenceFlow id="SequenceFlow_1sc36pc" sourceRef="SubProcess_1dtme63" targetRef="Task_0ww3hpw" />
+    <bpmn:sequenceFlow id="SequenceFlow_1jrj4lr" sourceRef="Task_0ww3hpw" targetRef="EndEvent_12batkg" />
+    <bpmn:sequenceFlow id="SequenceFlow_1dw36kv" sourceRef="StartEvent_194v572" targetRef="Task_12tumtx" />
+    <bpmn:startEvent id="StartEvent_194v572" name="Eingang Benachrichtigung über Ticket-Eingang">
+      <bpmn:outgoing>SequenceFlow_1dw36kv</bpmn:outgoing>
+      <bpmn:messageEventDefinition />
+    </bpmn:startEvent>
+    <bpmn:textAnnotation id="TextAnnotation_1k8bd8m">    <bpmn:text><![CDATA[Primary:
+- Anlegen/Sperren von E-Mail Adressen
+- Änderungen an Verteilerlisten
+Secondary:
+- alles andere z.B. Passwort Reset, sonstige sicherheitsrelevante Anfrage, etc.]]></bpmn:text>
+</bpmn:textAnnotation>
+    <bpmn:textAnnotation id="TextAnnotation_1mhlj97">    <bpmn:text><![CDATA[Rechnungsgruppe 1:
+Spanien, Spanien (Adconion), UK (Adconion), Mexico, Brasilien]]></bpmn:text>
+</bpmn:textAnnotation>
+    <bpmn:textAnnotation id="TextAnnotation_1tkohjd">    <bpmn:text><![CDATA[Rechnungsgruppe 2:
+Deutschland, Niederlande, Nordics]]></bpmn:text>
+</bpmn:textAnnotation>
+    <bpmn:textAnnotation id="TextAnnotation_0iw2lmx">    <bpmn:text>Ticket wurde entgegengenommen und wird bearbeitet</bpmn:text>
+</bpmn:textAnnotation>
+    <bpmn:association id="Association_007iw4v" sourceRef="Task_0p4h0ma" targetRef="TextAnnotation_1k8bd8m" />
+    <bpmn:association id="Association_1x2z1ad" sourceRef="Task_119ly15" targetRef="TextAnnotation_1mhlj97" />
+    <bpmn:association id="Association_0gepdjh" sourceRef="Task_119ly15" targetRef="TextAnnotation_1tkohjd" />
+    <bpmn:association id="Association_0ydyxea" sourceRef="Task_1bfhgzp" targetRef="TextAnnotation_0iw2lmx" />
+  </bpmn:process>
+  <bpmn:process id="Process_1" isExecutable="false">
+    <bpmn:startEvent id="StartEvent_08t7f2j" name="Mitarbeiter hat Passwort vergessen">
+      <bpmn:outgoing>SequenceFlow_06fi6h5</bpmn:outgoing>
+    </bpmn:startEvent>
+    <bpmn:startEvent id="StartEvent_0cfeh96" name="Mitarbeiter gekündigt">
+      <bpmn:outgoing>SequenceFlow_0d1nz47</bpmn:outgoing>
+    </bpmn:startEvent>
+    <bpmn:startEvent id="StartEvent_1" name="neuer Mitarbeiter">
+      <bpmn:outgoing>SequenceFlow_09zac5b</bpmn:outgoing>
+    </bpmn:startEvent>
+    <bpmn:task id="Task_130ydeu" name="Mail an support@conversis.de schreiben">
+      <bpmn:incoming>SequenceFlow_06fi6h5</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_1gtbgye</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_0d1nz47</bpmn:incoming>
+      <bpmn:incoming>SequenceFlow_09zac5b</bpmn:incoming>
+      <bpmn:outgoing>SequenceFlow_087u2xy</bpmn:outgoing>
+    </bpmn:task>
+    <bpmn:startEvent id="StartEvent_10doogo" name="sonstige sicherheitsrelevante Anfrage">
+      <bpmn:outgoing>SequenceFlow_1gtbgye</bpmn:outgoing>
+    </bpmn:startEvent>
+    <bpmn:endEvent id="EndEvent_0fhr12s" name="Ausgang Support-Anfrage">
+      <bpmn:incoming>SequenceFlow_087u2xy</bpmn:incoming>
+      <bpmn:messageEventDefinition />
+    </bpmn:endEvent>
+    <bpmn:sequenceFlow id="SequenceFlow_06fi6h5" sourceRef="StartEvent_08t7f2j" targetRef="Task_130ydeu" />
+    <bpmn:sequenceFlow id="SequenceFlow_0d1nz47" sourceRef="StartEvent_0cfeh96" targetRef="Task_130ydeu" />
+    <bpmn:sequenceFlow id="SequenceFlow_09zac5b" sourceRef="StartEvent_1" targetRef="Task_130ydeu" />
+    <bpmn:sequenceFlow id="SequenceFlow_1gtbgye" sourceRef="StartEvent_10doogo" targetRef="Task_130ydeu" />
+    <bpmn:sequenceFlow id="SequenceFlow_087u2xy" sourceRef="Task_130ydeu" targetRef="EndEvent_0fhr12s" />
   </bpmn:process>
   <bpmndi:BPMNDiagram id="BPMNDiagram_1">
-    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_0df1ivu">
+    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_1y59pv9">
-      <bpmndi:BPMNShape id="Participant_1mm611b_di" bpmnElement="Participant_1mm611b">
+      <bpmndi:BPMNShape id="Participant_0lambek_di" bpmnElement="Participant_0lambek">
-        <dc:Bounds x="123" y="59.5" width="684" height="251" />
+        <dc:Bounds x="49" y="371" width="2282" height="269" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_1hbgokl_di" bpmnElement="Task_1hbgokl">
+        <dc:Bounds x="500" y="391" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Participant_0pf1ar9_di" bpmnElement="Participant_0pf1ar9">
+        <dc:Bounds x="49" y="646" width="2282" height="1486" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_0d0d1x4_di" bpmnElement="SequenceFlow_0d0d1x4">
+        <di:waypoint xsi:type="dc:Point" x="550" y="471" />
+        <di:waypoint xsi:type="dc:Point" x="550" y="512" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="613" y="415" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="SendTask_1ryy2cu_di" bpmnElement="SendTask_1ryy2cu">
+        <dc:Bounds x="500" y="512" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_12tumtx_di" bpmnElement="Task_12tumtx">
+        <dc:Bounds x="741" y="666" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_0kwa2j1_di" bpmnElement="Task_0kwa2j1">
+        <dc:Bounds x="857" y="760" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_0p4h0ma_di" bpmnElement="Task_0p4h0ma">
+        <dc:Bounds x="1490" y="852" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="ExclusiveGateway_1nq02l4_di" bpmnElement="ExclusiveGateway_1nq02l4" isMarkerVisible="true">
+        <dc:Bounds x="1808" y="867" width="50" height="50" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1813" y="849" width="59" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_0xjjchq_di" bpmnElement="Task_0xjjchq">
+        <dc:Bounds x="2011" y="1726" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_1oj5lym_di" bpmnElement="SequenceFlow_1oj5lym">
+        <di:waypoint xsi:type="dc:Point" x="1858" y="892" />
+        <di:waypoint xsi:type="dc:Point" x="2293" y="892" />
+        <di:waypoint xsi:type="dc:Point" x="2293" y="2054" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1866" y="875" width="21" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_0r9a7nc_di" bpmnElement="SequenceFlow_0r9a7nc">
+        <di:waypoint xsi:type="dc:Point" x="1833" y="917" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="941" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1819" y="913" width="10" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="ParallelGateway_10e1sl7_di" bpmnElement="ParallelGateway_10e1sl7">
+        <dc:Bounds x="1808" y="941" width="50" height="50" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1833" y="982" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_1bdtb1i_di" bpmnElement="Task_1bdtb1i">
+        <dc:Bounds x="1889" y="1013" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_0clyaul_di" bpmnElement="SequenceFlow_0clyaul">
+        <di:waypoint xsi:type="dc:Point" x="1858" y="966" />
+        <di:waypoint xsi:type="dc:Point" x="1939" y="966" />
+        <di:waypoint xsi:type="dc:Point" x="1939" y="1013" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1617" y="1075" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="Task_0trzrv3_di" bpmnElement="Task_0trzrv3">
+        <dc:Bounds x="1783" y="1013" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_0hvntts_di" bpmnElement="SequenceFlow_0hvntts">
+        <di:waypoint xsi:type="dc:Point" x="1833" y="991" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1013" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1570" y="1032" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="Task_1tpuhfh_di" bpmnElement="Task_1tpuhfh">
+        <dc:Bounds x="1123" y="958" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_0a5y11j_di" bpmnElement="Task_0a5y11j">
+        <dc:Bounds x="1675" y="1013" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="ExclusiveGateway_0cax1xw_di" bpmnElement="ExclusiveGateway_0cax1xw" isMarkerVisible="true">
+        <dc:Bounds x="1808" y="1340" width="50" height="50" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1739" y="1316" width="90" height="26" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_00vev3d_di" bpmnElement="Task_00vev3d">
+        <dc:Bounds x="2011" y="1325" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_0lzkh16_di" bpmnElement="Task_0lzkh16">
+        <dc:Bounds x="2141" y="1426" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="ExclusiveGateway_0h843nz_di" bpmnElement="ExclusiveGateway_0h843nz" isMarkerVisible="true">
+        <dc:Bounds x="2036" y="1951" width="50" height="50" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1991" y="1928" width="73" height="38" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_1n40c3q_di" bpmnElement="SequenceFlow_1n40c3q">
+        <di:waypoint xsi:type="dc:Point" x="2086" y="1976" />
+        <di:waypoint xsi:type="dc:Point" x="2191" y="1976" />
+        <di:waypoint xsi:type="dc:Point" x="2191" y="2032" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2096" y="1957" width="21" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="Task_0b0axmm_di" bpmnElement="Task_0b0axmm">
+        <dc:Bounds x="2011" y="1613" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="EndEvent_12batkg_di" bpmnElement="EndEvent_12batkg">
+        <dc:Bounds x="2275" y="2054" width="36" height="36" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2281" y="2090" width="24" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Participant_10ffq4q_di" bpmnElement="Participant_10ffq4q">
+        <dc:Bounds x="49" y="10" width="2282" height="356" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="StartEvent_08t7f2j_di" bpmnElement="StartEvent_08t7f2j">
+        <dc:Bounds x="125" y="52" width="36" height="36" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="106" y="87" width="74" height="38" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="StartEvent_10doogo_di" bpmnElement="StartEvent_10doogo">
+        <dc:Bounds x="125" y="266" width="36" height="36" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="103" y="308" width="89" height="38" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="Task_130ydeu_di" bpmnElement="Task_130ydeu">
+        <dc:Bounds x="258" y="30" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="StartEvent_0cfeh96_di" bpmnElement="StartEvent_0cfeh96">
+        <dc:Bounds x="125" y="133" width="36" height="36" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="121" y="171" width="55" height="26" />
+        </bpmndi:BPMNLabel>
       </bpmndi:BPMNShape>
       <bpmndi:BPMNShape id="_BPMNShape_StartEvent_2" bpmnElement="StartEvent_1">
-        <dc:Bounds x="173" y="102" width="36" height="36" />
+        <dc:Bounds x="125" y="205" width="36" height="36" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="146" y="138" width="90" height="20" />
+          <dc:Bounds x="101" y="240" width="84" height="13" />
         </bpmndi:BPMNLabel>
       </bpmndi:BPMNShape>
-      <bpmndi:BPMNShape id="Task_0ec40gu_di" bpmnElement="Task_0ec40gu">
+      <bpmndi:BPMNShape id="Task_119ly15_di" bpmnElement="Task_119ly15">
-        <dc:Bounds x="314" y="80" width="100" height="80" />
+        <dc:Bounds x="1004" y="852" width="100" height="80" />
       </bpmndi:BPMNShape>
-      <bpmndi:BPMNShape id="ExclusiveGateway_0ys1of6_di" bpmnElement="ExclusiveGateway_0ys1of6" isMarkerVisible="true">
+      <bpmndi:BPMNShape id="TextAnnotation_1mhlj97_di" bpmnElement="TextAnnotation_1mhlj97">
-        <dc:Bounds x="483" y="95" width="50" height="50" />
+        <dc:Bounds x="897" y="680" width="194" height="52" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="Association_1x2z1ad_di" bpmnElement="Association_1x2z1ad">
+        <di:waypoint xsi:type="dc:Point" x="1054" y="852" />
+        <di:waypoint xsi:type="dc:Point" x="1005" y="732" />
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="TextAnnotation_1tkohjd_di" bpmnElement="TextAnnotation_1tkohjd">
+        <dc:Bounds x="1108" y="679" width="130" height="53" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="Association_0gepdjh_di" bpmnElement="Association_0gepdjh">
+        <di:waypoint xsi:type="dc:Point" x="1080" y="852" />
+        <di:waypoint xsi:type="dc:Point" x="1156" y="732" />
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_065jire_di" bpmnElement="SequenceFlow_065jire">
+        <di:waypoint xsi:type="dc:Point" x="957" y="800" />
+        <di:waypoint xsi:type="dc:Point" x="981" y="800" />
+        <di:waypoint xsi:type="dc:Point" x="981" y="892" />
+        <di:waypoint xsi:type="dc:Point" x="1004" y="892" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="463" y="145" width="90" height="20" />
+          <dc:Bounds x="907" y="989" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="ExclusiveGateway_0xzzmmo_di" bpmnElement="ExclusiveGateway_0xzzmmo" isMarkerVisible="true">
+        <dc:Bounds x="1148" y="867" width="50" height="50" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1128" y="840" width="90" height="25" />
         </bpmndi:BPMNLabel>
       </bpmndi:BPMNShape>
-      <bpmndi:BPMNShape id="Task_0b16aaj_di" bpmnElement="Task_0b16aaj">
+      <bpmndi:BPMNEdge id="SequenceFlow_1o1myqw_di" bpmnElement="SequenceFlow_1o1myqw">
-        <dc:Bounds x="588" y="80" width="100" height="80" />
+        <di:waypoint xsi:type="dc:Point" x="1104" y="892" />
+        <di:waypoint xsi:type="dc:Point" x="1148" y="892" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1144" y="882" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_0ak1r8f_di" bpmnElement="SequenceFlow_0ak1r8f">
+        <di:waypoint xsi:type="dc:Point" x="1173" y="917" />
+        <di:waypoint xsi:type="dc:Point" x="1173" y="938" />
+        <di:waypoint xsi:type="dc:Point" x="1173" y="938" />
+        <di:waypoint xsi:type="dc:Point" x="1173" y="958" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1157" y="913" width="21" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="Task_1ocwk91_di" bpmnElement="Task_1ocwk91">
+        <dc:Bounds x="1239" y="852" width="100" height="80" />
       </bpmndi:BPMNShape>
-      <bpmndi:BPMNShape id="Task_0e37isn_di" bpmnElement="Task_0e37isn">
+      <bpmndi:BPMNEdge id="SequenceFlow_1l9zz44_di" bpmnElement="SequenceFlow_1l9zz44">
-        <dc:Bounds x="458" y="211" width="100" height="80" />
+        <di:waypoint xsi:type="dc:Point" x="1198" y="892" />
+        <di:waypoint xsi:type="dc:Point" x="1239" y="892" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1201" y="872" width="10" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_0ls00yn_di" bpmnElement="SequenceFlow_0ls00yn">
+        <di:waypoint xsi:type="dc:Point" x="1339" y="892" />
+        <di:waypoint xsi:type="dc:Point" x="1391" y="892" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1431" y="882" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_0et437c_di" bpmnElement="SequenceFlow_0et437c">
+        <di:waypoint xsi:type="dc:Point" x="1808" y="966" />
+        <di:waypoint xsi:type="dc:Point" x="1725" y="966" />
+        <di:waypoint xsi:type="dc:Point" x="1725" y="1013" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2093" y="865" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_13grt8q_di" bpmnElement="SequenceFlow_13grt8q">
+        <di:waypoint xsi:type="dc:Point" x="1223" y="998" />
+        <di:waypoint xsi:type="dc:Point" x="1348" y="998" />
+        <di:waypoint xsi:type="dc:Point" x="1348" y="892" />
+        <di:waypoint xsi:type="dc:Point" x="1391" y="892" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1345" y="933" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="Task_1hcw6yx_di" bpmnElement="Task_1hcw6yx">
+        <dc:Bounds x="1783" y="1124" width="100" height="80" />
       </bpmndi:BPMNShape>
-      <bpmndi:BPMNShape id="IntermediateThrowEvent_011saq0_di" bpmnElement="IntermediateThrowEvent_011saq0">
+      <bpmndi:BPMNEdge id="SequenceFlow_16gj9bo_di" bpmnElement="SequenceFlow_16gj9bo">
-        <dc:Bounds x="620" y="233" width="36" height="36" />
+        <di:waypoint xsi:type="dc:Point" x="1939" y="1093" />
+        <di:waypoint xsi:type="dc:Point" x="1939" y="1109" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1109" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1124" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="593" y="269" width="90" height="20" />
+          <dc:Bounds x="1755" y="1161" width="0" height="0" />
         </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_1atxa1c_di" bpmnElement="SequenceFlow_1atxa1c">
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1093" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1124" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1756" y="1208" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_13nj2v6_di" bpmnElement="SequenceFlow_13nj2v6">
+        <di:waypoint xsi:type="dc:Point" x="1725" y="1093" />
+        <di:waypoint xsi:type="dc:Point" x="1725" y="1109" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1109" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1124" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1755" y="1254" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_1gs2kcv_di" bpmnElement="SequenceFlow_1gs2kcv">
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1204" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1230" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1901" y="1145" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_1u0z6j9_di" bpmnElement="SequenceFlow_1u0z6j9">
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1310" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1340" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1833" y="1317" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="ReceiveTask_1bzcg63_di" bpmnElement="ReceiveTask_1bzcg63">
+        <dc:Bounds x="1783" y="1230" width="100" height="80" />
       </bpmndi:BPMNShape>
-      <bpmndi:BPMNShape id="EndEvent_0rttfs2_di" bpmnElement="EndEvent_0rttfs2">
+      <bpmndi:BPMNShape id="ExclusiveGateway_0c5tdiv_di" bpmnElement="ExclusiveGateway_0c5tdiv" isMarkerVisible="true">
-        <dc:Bounds x="751" y="102" width="36" height="36" />
+        <dc:Bounds x="1914" y="1340" width="50" height="50" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="724" y="138" width="90" height="20" />
+          <dc:Bounds x="1914" y="1313" width="75" height="25" />
         </bpmndi:BPMNLabel>
       </bpmndi:BPMNShape>
-      <bpmndi:BPMNEdge id="SequenceFlow_0s2okd7_di" bpmnElement="SequenceFlow_0s2okd7">
+      <bpmndi:BPMNEdge id="SequenceFlow_0shnvsv_di" bpmnElement="SequenceFlow_0shnvsv">
-        <di:waypoint xsi:type="dc:Point" x="209" y="120" />
+        <di:waypoint xsi:type="dc:Point" x="1858" y="1365" />
-        <di:waypoint xsi:type="dc:Point" x="314" y="120" />
+        <di:waypoint xsi:type="dc:Point" x="1914" y="1365" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="216.5" y="110" width="90" height="20" />
+          <dc:Bounds x="1866" y="1348" width="21" height="13" />
         </bpmndi:BPMNLabel>
       </bpmndi:BPMNEdge>
-      <bpmndi:BPMNEdge id="SequenceFlow_181f3dq_di" bpmnElement="SequenceFlow_181f3dq">
+      <bpmndi:BPMNEdge id="SequenceFlow_13y30iq_di" bpmnElement="SequenceFlow_13y30iq">
-        <di:waypoint xsi:type="dc:Point" x="414" y="120" />
+        <di:waypoint xsi:type="dc:Point" x="1964" y="1365" />
-        <di:waypoint xsi:type="dc:Point" x="483" y="120" />
+        <di:waypoint xsi:type="dc:Point" x="2011" y="1365" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="403.5" y="110" width="90" height="20" />
+          <dc:Bounds x="1972" y="1348" width="21" height="13" />
         </bpmndi:BPMNLabel>
       </bpmndi:BPMNEdge>
-      <bpmndi:BPMNEdge id="SequenceFlow_1n5vja5_di" bpmnElement="SequenceFlow_1n5vja5">
+      <bpmndi:BPMNShape id="ExclusiveGateway_03qac84_di" bpmnElement="ExclusiveGateway_03qac84" isMarkerVisible="true">
-        <di:waypoint xsi:type="dc:Point" x="533" y="120" />
+        <dc:Bounds x="1914" y="1441" width="50" height="50" />
-        <di:waypoint xsi:type="dc:Point" x="588" y="120" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="515.5" y="110" width="90" height="20" />
+          <dc:Bounds x="1858" y="1424" width="81" height="26" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_1207k5v_di" bpmnElement="SequenceFlow_1207k5v">
+        <di:waypoint xsi:type="dc:Point" x="1939" y="1390" />
+        <di:waypoint xsi:type="dc:Point" x="1939" y="1441" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1925" y="1388" width="10" height="13" />
         </bpmndi:BPMNLabel>
       </bpmndi:BPMNEdge>
-      <bpmndi:BPMNEdge id="SequenceFlow_00kmhwr_di" bpmnElement="SequenceFlow_00kmhwr">
+      <bpmndi:BPMNEdge id="SequenceFlow_0b72wwy_di" bpmnElement="SequenceFlow_0b72wwy">
-        <di:waypoint xsi:type="dc:Point" x="508" y="145" />
+        <di:waypoint xsi:type="dc:Point" x="2061" y="1325" />
-        <di:waypoint xsi:type="dc:Point" x="508" y="211" />
+        <di:waypoint xsi:type="dc:Point" x="2061" y="1270" />
+        <di:waypoint xsi:type="dc:Point" x="1883" y="1270" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="463" y="168" width="90" height="20" />
+          <dc:Bounds x="1947" y="1309" width="0" height="0" />
         </bpmndi:BPMNLabel>
       </bpmndi:BPMNEdge>
-      <bpmndi:BPMNEdge id="SequenceFlow_1afc8b7_di" bpmnElement="SequenceFlow_1afc8b7">
+      <bpmndi:BPMNShape id="ExclusiveGateway_1yhdjee_di" bpmnElement="ExclusiveGateway_1yhdjee" isMarkerVisible="true">
-        <di:waypoint xsi:type="dc:Point" x="688" y="120" />
+        <dc:Bounds x="2036" y="1441" width="50" height="50" />
-        <di:waypoint xsi:type="dc:Point" x="751" y="120" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="674.5" y="110" width="90" height="20" />
+          <dc:Bounds x="2015" y="1415" width="92" height="26" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_0tlm2eb_di" bpmnElement="SequenceFlow_0tlm2eb">
+        <di:waypoint xsi:type="dc:Point" x="1964" y="1466" />
+        <di:waypoint xsi:type="dc:Point" x="2036" y="1466" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1972" y="1450" width="21" height="13" />
         </bpmndi:BPMNLabel>
       </bpmndi:BPMNEdge>
-      <bpmndi:BPMNEdge id="SequenceFlow_1ch8ff9_di" bpmnElement="SequenceFlow_1ch8ff9">
+      <bpmndi:BPMNEdge id="SequenceFlow_10dum8x_di" bpmnElement="SequenceFlow_10dum8x">
-        <di:waypoint xsi:type="dc:Point" x="558" y="251" />
+        <di:waypoint xsi:type="dc:Point" x="2086" y="1466" />
-        <di:waypoint xsi:type="dc:Point" x="620" y="251" />
+        <di:waypoint xsi:type="dc:Point" x="2141" y="1466" />
         <bpmndi:BPMNLabel>
-          <dc:Bounds x="544" y="241" width="90" height="20" />
+          <dc:Bounds x="2094" y="1449" width="21" height="13" />
         </bpmndi:BPMNLabel>
       </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_0lq7xt0_di" bpmnElement="SequenceFlow_0lq7xt0">
+        <di:waypoint xsi:type="dc:Point" x="2061" y="1491" />
+        <di:waypoint xsi:type="dc:Point" x="2061" y="1537" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2048" y="1486" width="10" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_1hn03yr_di" bpmnElement="SequenceFlow_1hn03yr">
+        <di:waypoint xsi:type="dc:Point" x="1939" y="1491" />
+        <di:waypoint xsi:type="dc:Point" x="1939" y="1562" />
+        <di:waypoint xsi:type="dc:Point" x="2036" y="1562" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1925" y="1487" width="10" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_1f4w8gi_di" bpmnElement="SequenceFlow_1f4w8gi">
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1390" />
+        <di:waypoint xsi:type="dc:Point" x="1833" y="1562" />
+        <di:waypoint xsi:type="dc:Point" x="2036" y="1562" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1819" y="1385" width="10" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_1fo5gt5_di" bpmnElement="SequenceFlow_1fo5gt5">
+        <di:waypoint xsi:type="dc:Point" x="791" y="746" />
+        <di:waypoint xsi:type="dc:Point" x="791" y="775" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="792" y="844" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="ParallelGateway_01qds1e_di" bpmnElement="ParallelGateway_01qds1e">
+        <dc:Bounds x="766" y="775" width="50" height="50" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="791" y="825" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_0hnt56e_di" bpmnElement="SequenceFlow_0hnt56e">
+        <di:waypoint xsi:type="dc:Point" x="816" y="800" />
+        <di:waypoint xsi:type="dc:Point" x="857" y="800" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="792" y="824" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="Task_0y9uw1p_di" bpmnElement="Task_0y9uw1p">
+        <dc:Bounds x="857" y="852" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_11vr62l_di" bpmnElement="SequenceFlow_11vr62l">
+        <di:waypoint xsi:type="dc:Point" x="791" y="825" />
+        <di:waypoint xsi:type="dc:Point" x="791" y="892" />
+        <di:waypoint xsi:type="dc:Point" x="857" y="892" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="855" y="882" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_12qxi76_di" bpmnElement="SequenceFlow_12qxi76">
+        <di:waypoint xsi:type="dc:Point" x="957" y="892" />
+        <di:waypoint xsi:type="dc:Point" x="1004" y="892" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1016" y="883" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="Task_0ww3hpw_di" bpmnElement="Task_0ww3hpw">
+        <dc:Bounds x="2141" y="2032" width="100" height="80" />
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_1jrj4lr_di" bpmnElement="SequenceFlow_1jrj4lr">
+        <di:waypoint xsi:type="dc:Point" x="2241" y="2072" />
+        <di:waypoint xsi:type="dc:Point" x="2275" y="2072" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2410" y="1729" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_0qw7wo5_di" bpmnElement="SequenceFlow_0qw7wo5">
+        <di:waypoint xsi:type="dc:Point" x="2191" y="1426" />
+        <di:waypoint xsi:type="dc:Point" x="2191" y="1270" />
+        <di:waypoint xsi:type="dc:Point" x="1883" y="1270" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2126" y="1508" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="ExclusiveGateway_0rse01a_di" bpmnElement="ExclusiveGateway_0rse01a" isMarkerVisible="true">
+        <dc:Bounds x="2036" y="1537" width="50" height="50" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="1979" y="1506" width="85" height="50" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_0xte07m_di" bpmnElement="SequenceFlow_0xte07m">
+        <di:waypoint xsi:type="dc:Point" x="2061" y="1587" />
+        <di:waypoint xsi:type="dc:Point" x="2061" y="1613" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2047" y="1581" width="10" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_0j0lgke_di" bpmnElement="SequenceFlow_0j0lgke">
+        <di:waypoint xsi:type="dc:Point" x="2086" y="1562" />
+        <di:waypoint xsi:type="dc:Point" x="2257" y="1562" />
+        <di:waypoint xsi:type="dc:Point" x="2257" y="1270" />
+        <di:waypoint xsi:type="dc:Point" x="1883" y="1270" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2096" y="1544" width="21" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_1sc36pc_di" bpmnElement="SequenceFlow_1sc36pc">
+        <di:waypoint xsi:type="dc:Point" x="2111" y="2072" />
+        <di:waypoint xsi:type="dc:Point" x="2141" y="2072" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2151" y="1776" width="0" height="0" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="SequenceFlow_17m5ap9_di" bpmnElement="SequenceFlow_17m5ap9">
+        <di:waypoint xsi:type="dc:Point" x="2061" y="2001" />
+        <di:waypoint xsi:type="dc:Point" x="2061" y="2032" />
+        <bpmndi:BPMNLabel>
+          <dc:Bounds x="2048" y="1995" width="10" height="13" />
+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="SubProcess_1dtme63_di" bpmnElement="SubProcess_1dtme63">
+        <dc:Bounds x="2011" y="2032" width="100" height="80" />
+      </bpmndi:BPMNShape>
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+      </bpmndi:BPMNShape>
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+      </bpmndi:BPMNShape>
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+      </bpmndi:BPMNShape>
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+      </bpmndi:BPMNShape>
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+      </bpmndi:BPMNEdge>
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+      </bpmndi:BPMNEdge>
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+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
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+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="SequenceFlow_0txpap2_di" bpmnElement="SequenceFlow_0txpap2">
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+      </bpmndi:BPMNShape>
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+        </bpmndi:BPMNLabel>
+      </bpmndi:BPMNShape>
     </bpmndi:BPMNPlane>
   </bpmndi:BPMNDiagram>
 </bpmn:definitions>
 </bpmnio>